Lilian Grace Designs - Shipping + Returns
Below outlines shipping and returns.
If your question is not answered below, please contact us for assistance.
All products are shipped via USPS with delivery confirmation. We choose the most efficient and convenient method of shipping for your address. We ship to any address within the US, including P.O. Boxes, APO and FPO military addresses.
Shipments are made every Monday and Thursday. Domestic orders take 1-2 weeks depending on the efficiency of your local postal service. A tracking number will be provided for you to be able to track your shipment.
International orders will vary on shipping cost and time due to custom fees and duties. Lilian Grace Designs is not responsible for any custom fees or duties incurred as these fees and duties are the responsibility of the purchaser. The price of international shipping varies, please check with your local customs office about rules and regulations that may apply to your order. International orders can take up to 4-6 weeks depending on the efficiency of the postal service. For questions regarding international ordering please contact us.
Rush Shipments - are available upon request for items in stock. Please contact us prior to placing your order for our rush options. Custom Orders are excluded from rush shipping due to design and print time.
Wholesale Shipping - please follow your order status for shipping time frames, as they vary depending on size of orders.
It is our hope that you will enjoy your purchase.
If your products arrive damaged please submit photos of the damaged order via email for us to begin the refund/exchange process. Claims must be submitted within 7 days of receipt of the damaged merchandise.
If you are simply not happy with your products, you can return them within 7 days of receipt of the merchandise. Merchandise must be received back unopened and unused, in original packaging with packing slip included and reason for return marked. Once we receive the returned merchandise, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened and/or final sale items cannot be returned. Please email us to begin the refund/exchange process.
Custom orders that have been approved prior to ordering are non-refundable.
Discontinued items are sold as is and cannot be returned or exchanged. All sales of discontinued items are final.
If you won an item that was donated by our company for an event, those are not refundable or exchangeable.
At this time Lilian Grace Designs is offered in a retail store at the Dayton Mall that has a no-return policy. We also set up at various events throughout the year. Any merchandise purchased at an event will need to follow the same rules as above for online purchases. Returns must be made within 7 days of the event date.
Wholesale orders - please follow your wholesale contract for returns information.