Frequently Asked Questions
Below outlines our most common FAQ's. If your question is not
answered below, please CONTACT US for assistance.
Our policies can be located HERE.
All items are open for purchase online daily. Custom orders are accepted on calendar availability and will be worked on in the order received. We do have set hours - Monday to Friday - 9 am - 4 pm; Saturday - By Appointment Only; Sunday - Closed. We will be closed on all major US Holiday's and depending on which day of the week it falls on could be closed additional days. To shop in person at the home office is by appointment only or you can come see us at any events we are set up at. For a complete listing of our events and holiday closings please view our CALENDAR. For our retail LOCATIONS, please follow their set hours for in person shopping. Their hours can be found on their websites and/or social media accounts.
We accept Visa, Mastercard, Discover, American Express and/or PayPal. Your card will be charged when the order is placed. We use Square and/or Stripe Processing.
We are required to collect sales tax on all Ohio orders. Event tax varies due to county the event is held. Online orders will be taxed using the home office location tax rate.
Lilian Grace Designs will never sell or share your personal information to any third party. All information obtained on our website is for order use only. Our website uses an SSL (Secure Sockets Layer) which ensure data passed between the web server and browser is secure and private.
We do offer custom orders on a schedule availability basis. Please fill out our CUSTOM ORDER FORM with as much detail as possible for us to be able to put a quote together for your custom order. You will be required to pay a non-refundable deposit of half of the order total to secure your order and the other half at the time of approving the final proof for your custom order. Your order will not be made without full payment. If at any time you cancel your custom order in the design process, you will be charged a fee for design time as listed in your quote in addition to the non-refundable deposit. Please check your quote for details on your custom order.
Shipping fees quoted vary due to the time frame in which your order is needed as well as the quantity of items and could change from the original quote if any changes have been made to the order. We will notify you of any pricing increases on shipping as soon as we are made aware of them.
Please CONTACT US with any custom order questions you may have.
Most store items are available when purchased and will be shipped out no later than the first Monday or Thursday following your order date.
Custom orders production time varies. Custom orders include no more than 3 total proofs and will be sent to the printer following the acceptance of the final proof. If you desire more changes than the 3 proofs included in the order, there will be a fee for each additional change beyond the 3rd proof as outlined in your quote. Payment is due in full prior to the custom order being sent for production which could farther delay your custom order depending on when payment is received.
From beginning to end, please allow 4-6 weeks for total completion of your project and arrival of the goods. If there are delays beyond this time frame, you will be notified in advance.